Frequently Asked Questions
Everything you need to know about the Traeger wood pellet grilling experience.
How does a Traeger wood pellet grill work?
Traeger grills are powered by 100% natural hardwood pellets. An auger moves the pellets from the hopper to the fire pot where they are ignited by a hot rod to feed the flames and add delicious wood-fired flavor to your food. A fan then circulates heat and smoke for even, consistent cooking.
What is the shipping policy for grills and wood pellets?
We offer standard shipping on all grills and accessories within the contiguous United States. Due to weight, grills are typically shipped via freight carriers. Please note that wood pellets may ship separately from grill orders to ensure they arrive in optimal condition.
What kind of warranty comes with a Traeger grill?
Most Traeger grills come with a 3-year or 10-year limited warranty, depending on the model. This covers defects in materials and workmanship under normal use. Be sure to register your grill on our website to activate your coverage.
Can I use pellets from other brands in my Traeger?
For the best performance, temperature consistency, and flavor, we recommend using Traeger Brand 100% natural hardwood pellets. Our pellets are specifically designed to work with our auger system and have been tested to prevent jams and maintain precise heat.
What is your return policy?
If you are not completely satisfied with your purchase from Traeger.com, you can return your unused item in its original packaging within 45 days of delivery for a full refund. Please note that customers are responsible for return shipping costs on large items like grills.
Do you offer financing options for grill purchases?
Yes, we partner with Affirm to provide flexible payment plans. You can choose to pay over 3, 6, or 12 months with competitive interest rates, allowing you to start grilling now and pay over time.