Returns and Exchanges

We want you to be completely satisfied with your wood-fired flavor experience; therefore, we offer a 45-day return policy for items purchased directly from our website. Products must be in new, unused condition and returned in their original packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team or visit our online returns portal with your order number and email address to start the process.

• 2.
  Prepare the Package

  Carefully pack your items in their original box, ensuring all components and manuals are included to prevent damage during transit.

• 3.
  Ship It Back

  Attach the provided prepaid shipping label to your package and drop it off at the designated carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7 to 10 business days.